FREQUENTLY ASKED QUESTIONS
Everything you need to know
Need assistance? Lisa's Luxuries has compiled answers to some of the most frequently asked questions below.
If you can’t find the answer you're looking for or need further help, feel free to reach out anytime.
ORDERS
DO YOU ACCEPT RETURNS OR EXCHANGES?
Due to the personalized nature of our products, all sales are final. We regret to inform you that we cannot accept returns or exchanges on items since they are made to order. However, if there is an issue upon receiving your order, please contact us.
CAN I CHANGE OR CANCEL MY ORDER?
Changes or cancellations can be made within 24 hours of placing your order. Please contact us as soon as possible, and we'll assist you with the process. After 24 hours, we may have already started processing your order, and changes may not be possible.
WHAT IF MY ORDER IS LOST OR STOLEN?
You will receive a tracking number once your purchase is shipped, through your email. If your tracking information is marked as delivered and you have not received your package, please confirm with your local post office that your package was delivered to your correct address (sometimes there can be mistakes with deliveries). If your package is still lost or stolen, create a claim with USPS. Most packages are shipped with insurance, so once a claim is created with USPS you may contact me with that information and we will proceed with replacing your item(s). Please be aware, that we are not responsible for covering the cost of stolen or tampered packages upon arrival to the address you provided for delivery.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will assist you with a replacement or refund as appropriate.
DO YOU ACCEPT CUSTOM ORDERS?
We appreciate your interest in our custom crafting services. At Lisa's Luxuries, we do accept a limited number of custom orders to ensure each creation receives the attention to detail and quality craftsmanship that our customers deserve. ​ Please note that during high-demand periods, such as the Christmas season, our custom order availability may be limited or temporarily closed. This decision is made to uphold our commitment to delivering exceptional products and timely service to all our customers. ​ We encourage you to plan ahead and reach out to us well in advance of peak seasons to discuss and secure your custom orders. We value your understanding and look forward to the opportunity to bring your unique ideas to life. ​ Feel free to contact us with any specific inquiries or to discuss your custom order needs further. We appreciate your support of our small crafting business and look forward to the possibility of creating something special for you.
HOW DO I PLACE A BULK ORDER? DO YOU OFFER DISCOUNTS?
For bulk orders (10 or more of the same item), please reach out to us directly through our contact page or email. We do offer discounts for large quantity purchases and will provide you with a custom quote based on your requirements.
PROCESSING & SHIPPING
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress through the carrier's website.
WHAT IS YOUR PROCESSING TIME?
Our standard processing time is 2-5 business days. Once an order is dropped off with a carrier we are no longer in control of any unforeseen delays in delivery. *Please note that custom or personalized orders may require additional time to complete.
WHAT ARE YOUR DELIVERY METHODS?
Enjoy free delivery on your order when you spend $150 or more! Treat yourself and save on shipping. All orders are shipped via USPS, with drop-offs occurring Monday through Friday, excluding federal holidays. We use ground shipping, and the price varies based on the weight of your package.
CAN I RUSH MY ORDER OR UPGRADE SHIPPING TO GET IT FASTER?
Yes, you can absolutely rush your order or upgrade your shipping to receive it sooner! Please note that rushing your order will incur additional fees, as it prioritizes your order by placing it ahead of other pending orders. Additionally, you have the option to upgrade your shipping method, with any extra postage costs being covered by the buyer.
WHAT SHOULD I DO IF I ENTER THE WRONG DELIVERY ADDRESS?
If you realize that you've entered the wrong delivery address, please contact us immediately. We will do our best to update the address before the order is processed. However, once an order has been shipped, we are unable to make any changes.
WHAT IF NY PACKAGE IS DELIVERED TO THE WRONG ADDRESS?
If the package is returned to us due to an incorrect address, we can reship it to the correct address, but additional shipping fees may apply. Unfortunately, if the package is delivered to the incorrect address and not returned, we cannot be held responsible.
PRODUCT INFORMATION
HOW DO I WASH MY BLINGED CUP?
To preserve the longevity and vibrancy of your customized cup, follow these careful steps for gentle cleaning: ​ Use Mild Dish Soap: Choose a mild dish soap. Avoid harsh chemicals or strong detergents that may damage the custom design or coating. Soft Sponge or Cloth: Opt for a soft sponge or cloth to clean the cup. Avoid abrasive scrubbers or brushes that could scratch the surface or compromise the customized elements. Gentle Cleaning Motion: Apply gentle pressure while cleaning. Use circular or back-and-forth motions to lift any residues without being overly abrasive. Avoid Dishwasher: Customized cups are often not dishwasher-safe. To maintain the integrity of the design, refrain from placing it in the dishwasher, as the high water pressure and heat can be detrimental. Air Dry or Pat Dry: After washing, allow the cup to air dry naturally. If you prefer a quicker drying process, pat it dry with a soft, lint-free paper towel. Avoid using rough or abrasive towels that could potentially scratch the surface. ​ By adhering to these careful cleaning practices, you ensure that your customized cup remains in excellent condition, allowing you to enjoy its personalized charm for an extended period.
WHAT MATERIALS ARE USED FOR YOUR HAND BLINGED ITEMS?
We use high-quality, durable materials including premium-grade crystals and adhesives to ensure longevity and sparkle. The base products are sourced from trusted suppliers to guarantee quality.
ARE THE BLINGED CUPS SAFE FOR HOT AND COLD BEVERAGES?
Yes, our blinged cups are suitable for both hot and cold beverages. However, please handle with care as extreme temperatures may affect the adhesive over time.
DO YOU OFFER WARRANTIES ON YOUR PRODUCTS?
We stand behind the quality of our products. If you experience any issues due to craftsmanship within 30 days of purchase, please contact us, and we will work with you to find a suitable solution.
ADDITIONAL INFORMATION
HOW CAN I CONTACT CUSTOMER SERVICES?
You can reach our customer service team via email at [LisasLuxuriesShop@gmail.com] or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
DO YOU OFFER COLLABORATIONS OR WHOLESALE OPPORTUNITIES?
We are open to collaboration and wholesale inquiries. Please contact us with details about your proposal, and we'll be happy to discuss potential opportunities.
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help and ensure you have a wonderful shopping experience!
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